Code of Conduct
Professional conduct
The principles that all certified members of European Crust Alliance™ must uphold.
This code of conduct defines the ethical and professional standards mandatory for all alliance members. Compliance is an essential condition for maintaining certification.
Professional integrity
Members act with honesty, transparency and respect toward customers, partners and competitors.
Transparency
All information about certification, status and services is presented clearly and verifiably.
Certified quality
Members commit to maintaining the quality standards recognized by ECA.
Respect for customers
Fair, non-discriminatory and professional treatment of all customers.
Loyal partnership
Fair collaboration with partners, delivery platforms and other alliance members.
Legal compliance
Compliance with European legislation, trade regulations and consumer protection rules.
Data protection
Responsible processing of personal data in accordance with GDPR.
Dispute resolution
Disputes are resolved in good faith, through dialogue or official ECA procedures.
Failure to comply with the code of conduct may lead to suspension or revocation of certification. Members are encouraged to report any violations.